Kaffelogic community

Would it be possible to get an estimate of the timeline for a response from support re my non functional KL? The silence besides the auto reply emails is concerning when I have this expensive device that I came to really appreciate and now it is dead in the water after several months of use. Thanks

Would it be possible to get an estimate of the timeline for a response from support re my non functional KL? The silence besides the auto reply emails is concerning when I have this expensive device that I came to really appreciate and now it is dead in the water after several months of use. Thanks

I don't want to void whatever warranty I have but someone else who had this same fault message was told to open up their KL to diagnose and they identified a loose wire. While I am awaiting a response from support, am I permitted to do open it to take a look?

Thanks. I will follow their instructions. It's only a few months old, so I assume it is all under warranty given that I have a modern home/electrical system and have not dropped it or anything..... Certainly no other appliances from small to large (cooking, home theater, space heaters, juice box cha...

My KL appears to have died yesterday after about 40 roasts, with the error message "Fault detected mains freq error". I sent in a help request late yesterday (from U.S. PST) and have become so dependent upon the KL that I am already going through withdrawal. Is this something that will req...