Kaffelogic community

I did get a response from support last week. They requested a roasting log which I provided. They said it is the heating element and they gave my contact information to the distributor in Canada to respond to me (there is not a distributor active in the US yet). I have not received a response yet. I...

Still waiting on response from support. Is there a way to confirm it is the heating element and does support send out parts for the end user to replace? Do they send a new unit? Does it usually take a long time to resolve issues with the roaster? Trying to anticipate my void in roasting capabilities.

My roaster is only a few months old and I roast once a week (3 to 4 batches). I did send an email to support yesterday.

Any other suggestions?

I did the reset and roast with no beans but received the same "Heat too slow Pls check beans" error.

Thank you. It may be a few days before I can access the roaster but I will give that a try.

"Heat too slow Pls check beans" error.
This error shows up at the beginning of the roast and the temperature only reaches about 79 or 80 F. I have tried the standard roasting profiles preprogrammed into the roaster, switching outlets, different beans. No chaff in the chaff collector.