Kaffelogic community

ElevatedCoffeeClub wrote: ↑Thu 02 Mar, 2023 10:35 am Hey,
No I'm in Canada. I sent another email following up yesterday. I'm waiting on a response.

I'll just wait and see what they say.

Hi

I have left a message on the support phone number and hopefully gets sorted for you. I’m guessing something in communication channel for support has gone astray.

Cheers
G

Thankyou for doing that for me
I appreciate it!

Sadly, my earlier trouble with “Appliance Fault” error messages has not gone away. Right after doing the “fix”, everything works, but the next time I direct-connect, the same error messages are there all over again. Has anyone found a permanent fix? (I have done the reset, reformat on board memory, & rescue mode, route; but that fix hasn’t been enough to completely address whatever is wrong.)

I have reviewed your previous communications with customer support and asked them to get back in touch with you. It looks like there may be a fault with your roaster's PCB. Customer support will confirm and follow up.

Ok, I’ll wait to hear what needs doing. Thank you!