Heat too slow

[Jed]

Hi all
I did post this earlier in another topic but all of a sudden all roasts don’t get past the first 30 seconds because this message pops up. I have the most recent software update and have had no problems up to date. I was roasting on 1200-1500 m profile 3.3 using Honduras beans. I’ve tried on classic mode and with no beans(test) but message keeps coming up. Any ideas or similar issues?

[Wayne]

Hi unfortunately a bust element.

Can you please send me an email at [email protected]

I will assist and get the unit to the closest service agent.

Wayne

[Wayne]

Hi unfortunately a bust element.

Can you please send me an email at [email protected]

I will assist and get the unit to the closest service agent.

Wayne

[Imants]

sounds like what happened to mine yesterday sent email living in Tasmania will be a problem

[Jed]

Thanks for letting me know that you had the same issue. That’s no good. I hope you can get it fixed under warranty.
I have sent my roaster over to NSW where I purchased it online. I must admit I am a bit concerned with a heating element failure so early but glad it can be fixed. I wonder how many others have had this issue? I hope it will be a quick turnaround for both of us.
Regards

[Imants]

I have yet to hear from Kaffelogic where to send it for repairs

[Wayne]

Hi Imants

Please could you let me know what your Kaffelogic Support Ticket number is. I will pull up the support page and better direct you. If we have not already.

Regards

Wayne

[Imants]

Ticket Received - busted element - [#3929]
Thanks

[Wayne]

Hi

Just sent a response of the service ticket system.

Shared the ticket with Chris and the factory.

Hopefully we can get this issue resolved soonest.

[Imants]

All good great service thanks